Q1: How do I know if the items fits me?
Q2: Not all colours displayed out, where can i see those?
Q3: How do I go about purchasing items from FMM?
Q4: The item was "In Stock" when I first added it to my
Shopping Cart but now it is not. Why?
Q5: What forms of payment are accepted?
Q6: When must payment be made?
Q7: How much does it cost for local postage?
Q8: How long will it take for my purchases to arrive?
Q9: What should I do if my purchases has not arrived yet?
Q10: What if my purchases is lost?
Q11: What is the difference between normal mail and
Q13: Can I purchase an item from FMM if I am living
Q14: My Items Are Defective Upon Arrival. What Should
Q15: How do i submit a testimonial?
Q1: How do I know if the items fits me?
A detailed size chart for every product is provided and we believe in depicting the measurements as clear as possible. To minimize incidents like these, please email us at hello@fashionminimart.com for more information if you wish to know more about the garment that you have in mind. We will be more than glad to be of assistance and answer your questions.
Q2: Not all colours displayed out, where can i see those?
We will have a colour chart displaying all colours in stock. However please take note that actual colour may vary from the chart colour due to screen resolution and lighting. Actual colour may differ slightly in some cases. Should you have any inquiries, please email to hello@fashionminimart.com
Q3: How do I go about purchasing items from FMM?
Log In to your account or Sign up for new members.
- Select the item(s), add to your shopping cart and checkout.
- Enter the delivery information, special requests(if any) and click on 'submit order'.
- Select the delivery method and enter the promotional code(codes can be found on the promotions page) and click 'continue'.
- Review the order details and check that all information is correct before clicking on 'confirm' to proceed. An order confirmation will be sent to your email.
- You will be brought to the payment details and instructions page. You can either continue shopping or log out.
- Please make payments within 48hours upon receiving the order confirmation email either through Internet Banking or ATM transfer.
- Once payment transferred is successful, please log in to your account and update the payment status.
- Go to 'My Account', click on 'Transaction History', under payment status column, click on 'due' and fill in the reference /transaction no. and time of transaction and click on 'update status'. The payment status will be changed to 'process'.
Once FMM has verified the payment, you will receive your order within 2-3 working days. The payment status will change to 'paid' once confirmed.
Q4: The item was "In Stock" when I first added it to my
Shopping Cart but now it is not. Why?
Our items are only considered reserved for a particular invoice once payment has been made and updated in our payment status system.
Q5: What forms of payment are accepted?
We highly recommend payment via DBS / POSB Internet Banking or ATM Transfer. It is immediate, expedites the dispatch of your purchases and eliminates the need for constant checks on the status of payment.
Q6: When must payment be made?
Payment is to be made to POSB Savings Account 188-53327-2 within 48 hours upon receiving the order confirmation email from FMM.
Q7: How much does it cost for local postage?
a. FMM offers free normal postage to any address in Singapore.
b. There is an additional charge of S$2.50 for registered mail.
All prices quoted are in SGD and nett.
Q8: How long will it take for my purchases to arrive?
Your purchases will take approximately 2-3 working days to arrive once your payment has been confirmed by FMM. Registered mail tends to take a little longer than normal mail because it is a recorded delivery service.
Q9: What should I do if my purchases has not arrived yet?
In the case of registered mail, we will check the status of your purchases with the post office. Please kindly contact us at billing@fashionminimart.com with your details.
Regrettably for local normal postage, the only information we can provide is the date of dispatch for your purchases.
Q10: What if my purchases is lost?
Such incidents are regretful. In such situations, please kindly email FMM at hello@fashionminimart.com
a) We will compensate 50% of items' value for lost parcels via
registered mail.
b) We do not compensate or perform refunds for lost parcels
sent via normal mail postage.
Q11: What is the difference between normal mail and
registered mail?
a) Normal mail is just regular standard mail sent via SingPost Postal Services. Aside from local postage costs(borne by FMM), no extra charges are incurred.
b) Registered mail articles are processed at any of the SingPost Office Branches. Each registered article is issued with a Registered Article (RA) Number which enables the buyer/seller to verify or track down the status of the article in the event it has not arrived.
The RA Number can be found on the posting receipt that is issued by the Post Office. It is a 9 digit number that begins with RR and ends with SG.
Registered mail items are delivered to your doorstep and requires verification through signature. Registered mail requires an additional 2 days as it is a recorded delivery service. If you have opted for registered mail,you can request for a copy of the posting receipt or the RA Number from us to check the status of your purchases.
RA number refers to Registered Article Number provided to us by Singpost. It allows customers to login to Singpost Website to track the status of their delivery. This number will only be given to orders with Registered Mail as its delivery mode.
Q13: Can I purchase an item from FMM if I am living
overseas?
Currently, we do not accept buyers from overseas. However, we are working to makeour stock available to overseas customer in near future. Do email us at hello@fashionminimart.com for more details.
Q14: My Items Are Defective Upon Arrival. What Should I Do?
Every item goes through stringent quality control before being dispatched to minimize such incidents. However should it occur, please kindly contact us at billing@fashionminimart.com
Q15: How do i submit a testimonial?
We love to hear from you! You can either fill in the contact us box found in the contact us page or email your testimonial to hello@fashionminimart.com
